Support

Last updated: 3 November 2026

How to transfer

1. On your computer, open this website in Chrome or Edge and choose a folder.
2. In the Jumpa app on your iPhone, tap Connect to computer and scan the QR code.
3. Choose your photos and videos. Keep the app open and the iPhone unlocked until it finishes.
4. When your computer confirms the files are safe, you can choose to delete the originals from your iPhone.

It won't connect

• Put your iPhone and computer on the same Wi-Fi network.
• Turn off any VPN, and avoid guest or public Wi-Fi: they often block direct connections between devices.
• The QR code works once and expires after a few minutes: refresh the page to get a new one.
• Allow camera access (to scan) and, if asked, local network access in iPhone Settings → Jumpa.

Still not connecting? Use your iPhone's hotspot

1. On your iPhone: Settings → Personal Hotspot → turn on Allow Others to Join.
2. On your computer: connect to your iPhone's Wi-Fi network.
3. Reload this site, show a new QR code and scan it with Jumpa.

The files travel directly between your devices, so they don't use your mobile data. Only a tiny amount is used to load the page.

My browser can't save to a folder

Chrome and Edge on Windows can save straight into a folder. Other browsers fall back to normal downloads and may not handle very large videos. Use Chrome or Edge for the best experience.

Purchases

Use Restore Purchases on the paywall to restore Lifetime Access. Refund requests are handled by Apple at reportaproblem.apple.com.

Contact

Email: support@jumpaapp.com